Refund policy

SHIPPED ITEMS:

Products can be returned for a full refund minus shipping if returned within 7 days of delivery date. Store credit will be given for products received up to 14 days from the shipping date.

Returned products must include the original sales receipt, the original packaging, and all original paperwork.

Items must be in new, unworn condition with no alterations or defects.

ANY ORDER THAT IS SHIPPED OUT MUST BE SHIPPED BACK. WE WILL NOT ACCEPT IN STORE RETURNS OF ANY ITEM THAT WAS NOT PURCHASED/PICKED UP IN STORE. 

 

ITEMS THAT WERE PICKED UP IN STORE:

In store pickup has the same return policy as an in-store purchase:  30 days for store credit.

 

RETURN CONDITIONS:

We will accept returned item(s) only if they are in perfect condition (unworn and undamaged) and in their original packaging, including all tags, labels and packaging, within the time limit mentioned above.

Returned items that are missing tags and/or damaged, altered will not be accepted as return OR sent back to the customer.

We strongly advise that you check all products upon delivery before removing any tags and labels.

All sale items are final sale.

 

GIFT RETURNS:

If you have received a gift purchased on Vaultny.com, you can exchange it for another item(s) of the same value or more. Please note that you will be required to pay any difference in cost, as well as additional shipping. Any unused credit will remain in your account for your next purchase.

 

HOW TO RETURN:

All returns and exchanges should be shipped to:

The Vault